Refund & Cancellation Policy

Last Updated: 18-Nov-2025

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Welcome to asksiva.com (“AskSiva”, “we”, “our”, or “us”).

 

This Refund & Cancellation Policy explains the terms applicable to purchases, bookings, consultations, AI-generated reports, astrology services, subscriptions, and digital products offered through our platform.

By purchasing or using our services, you agree to this policy.

 

1. Nature of Services

 

AskSiva primarily provides:

• digital astrology reports,

• AI-generated insights,

• horoscope predictions,

• spiritual guidance,

• consultations,

• downloadable content,

• and personalized digital services.

Most services are:

• customized,

• digital,

• personalized,

• and generated specifically for individual users.

Accordingly, refunds are limited under this policy.

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2. Digital Products and Astrology Reports

This includes:

• PDF reports,

• AI-generated predictions,

• horoscope analyses,

• compatibility reports,

• numerology reports,

• downloadable content,

• and personalized astrology outputs.

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Non-Refundable Services

Once:

• a report is generated,

• delivered,

• downloaded,

• emailed,

• viewed,

• or accessed,

the order shall be considered completed and non-refundable.

Due to the personalized and digital nature of these services:

• cancellations are generally not permitted after processing begins.

 

3. Incorrect Information Submitted by User

Users are solely responsible for ensuring that submitted details are accurate, including:

• date of birth,

• time of birth,

• place of birth,

• contact information,

• and other inputs.

AskSiva shall not be responsible for inaccuracies in outputs caused by incorrect information provided by users.

Users are solely responsible for ensuring that all submitted information is accurate, including:

• date of birth,

• time of birth,

• place of birth,

• contact details,

• and any other information provided during order placement.

AskSiva shall not be responsible for:

• incorrect reports,

• inaccurate predictions,

• delayed processing,

• or unsatisfactory outcomes

resulting from incomplete, incorrect, or misleading information submitted by users.

Once an order is successfully placed, modifications, corrections, cancellations, or changes to submitted details may not be possible.

 

4. Consultation Services (Chat / Call / Video)

Consultation bookings may include:

• astrologer consultations,

• AI-assisted sessions,

• voice/video calls,

• or live chat services.

 

Cancellation by User

Users may request rescheduling:

• at least 2 hours before the scheduled session time.

Rescheduling is subject to:

• availability,

• operational feasibility,

• and approval by AskSiva.

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Refunds

Refunds shall generally not be provided:

• once a consultation session has started,

• if the user misses the scheduled session,

• or if the user becomes unavailable during the appointment window.

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5. Subscription Services (If Applicable)

If subscription plans are offered:

• subscriptions may renew automatically unless cancelled before the renewal date.

Unless otherwise stated:

• subscription fees are non-refundable after billing.

Users may cancel future renewals at any time through available account settings or by contacting support.

Cancellation stops future billing only and does not create entitlement to refunds for already billed periods.

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6. Duplicate or Incorrect Payments

If a user is charged:

• multiple times,

• incorrectly,

• or due to technical payment failures,

please contact us with:

• Order ID,

• Payment ID,

• transaction details,

• and supporting screenshots if available.

After verification, eligible excess amounts may be refunded.

Approved refunds are generally processed within:

20-30 business days

Actual credit timelines may vary depending on:

• banks,

• card networks,

• payment gateways,

• or financial institutions.

Payments processed through third-party providers including:

• Razorpay

• Stripe

• PayPal

• Wix Payments

may be subject to their own processing timelines and policies.

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7. Non-Delivery of Service

If payment was successfully completed but:

• the report was not delivered,

• consultation was not scheduled,

• or purchased services were not made available,

users should contact us within:

48 hours

of payment.

We will investigate the issue and may:

• deliver the pending service,

• reschedule the session,

• provide account credit and will provide the service in any way possible, but refund to the actual account once recharge is successful is not possible.

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8. Technical Errors and Service Interruptions

AskSiva is not responsible for:

• internet failures,

• device issues,

• email delivery delays,

• spam filtering,

• telecom failures,

• payment gateway downtime,

• or external technical interruptions beyond our control.

Temporary outages or delays shall not automatically qualify for refunds.

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9. Cancellation by AskSiva

We reserve the right to:

• refuse,

• cancel,

• reschedule,

• or suspend services

due to:

• operational issues,

• technical failures,

• abuse,

• suspicious activity,

• emergencies,

• or policy violations.

If a paid service is cancelled by AskSiva before delivery:

• users may receive either:

  • a rescheduled service,

  • platform credit,

  • or a refund at our discretion.

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10. Chargebacks and Payment Disputes

Users agree not to initiate unjustified chargebacks or payment disputes after:

• receiving services,

• downloading reports,

• accessing consultations,

• or obtaining digital content.

Fraudulent or abusive chargeback activity may result in:

• suspension of access,

• permanent account restriction,

• legal recovery actions,

• and reporting to payment processors.

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11. Limitation of Liability

Astrology and AI-generated services are inherently interpretative and subjective.

Refunds shall not be issued based on:

• dissatisfaction with predictions,

• disagreement with astrology interpretations,

• unfavorable outcomes,

• emotional expectations,

• relationship outcomes,

• financial outcomes,

• or perceived inaccuracy of spiritual guidance.

AskSiva does not guarantee:

• future events,

• life outcomes,

• business success,

• health improvement,

• or personal results.

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12. Contact for Refund Requests

For refund or cancellation-related support:

AskSiva
asksiva.com

Email: info@asksiva.com

Please include:

• Order ID

• Payment reference

• Registered email/mobile number

• Reason for request

Our team generally responds within:

24–72 business hours

13. Policy Updates

We may modify this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the platform after updates constitutes acceptance of the revised policy.